Privacy Policy for iknowlyrics.com
1. Introduction
At iknowlyrics.com, we are committed to protecting your privacy and safeguarding the personal data you entrust to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our practices are rooted in a privacy-first approach that prioritizes transparency, accountability, and your individual rights.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of iknowlyrics.com and any associated services. Iknowlyrics.com acts as the data controller with respect to all personal data collected through its website and services. Where we determine the purposes and means of processing your personal data, we assume full responsibility for ensuring its lawful and fair treatment.
3. Categories of Data Processed
We collect and process the following categories of personal data:
– Usage Data: Includes information about how you access and interact with iknowlyrics.com, such as your IP address, browser type, browsing activity, access time, and referring URLs.
– Account Data: Includes personal details provided during registration or subscription, such as name, address, email address, and phone number.
– Profile Data: Includes your preferences, search and listening history, purchase history, and behavior on our platform, which help personalize your experience.
– Communication Data: Includes your correspondence with iknowlyrics.com, including queries, support requests, and message logs.
– Technical Data: Includes information from the device used to access our services such as device identifiers, operating systems, traffic data, language settings, and system configurations.
– Transaction Data: Includes payment details, delivery and invoice information, billing address, order history, and related financial data. Payment processing providers may collect this information directly, subject to their respective privacy policies.
– Preference Data: Includes marketing preferences, notification settings, and expressed interests in music or content offerings.
4. Legal Bases for Processing
We process your personal data under various lawful bases as set out under GDPR and CCPA, including:
– Consent: Where you have given explicit consent for specific processing activities, e.g., for receiving newsletters or marketing communications.
– Contractual Necessity: Where processing is required to fulfill a contract with you, such as when creating your account or completing transactions.
– Legal Obligation: Where processing is necessary to comply with applicable legal and regulatory requirements.
– Legitimate Interests: Where it is in our legitimate interest to process personal data, provided such interest is not overridden by your rights and freedoms. This includes analytics, security prevention, platform optimization, and personalized user experiences.
5. Your Rights
Under data protection laws, you have the following rights regarding your personal data:
– Right of Access: You have the right to request access to your personal data held by us.
– Right of Rectification: You may request the correction of inaccurate or incomplete data.
– Right of Erasure: You have the right to request deletion of your data, subject to legal and contractual limitations.
– Right to Restriction: You may request that we restrict the processing of your data in certain circumstances.
– Right to Data Portability: You can request the transfer of your data to another provider in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to our legitimate interests or direct marketing activities.
– Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of past processing.
To exercise any of your rights, please contact us at [email protected].
6. Security Measures
We implement robust technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes:
– Encryption protocols for data transmission and storage;
– Role-based access control and authentication mechanisms;
– Regular backups and disaster recovery programs;
– Staff training in data protection best practices.
Although we take reasonable measures to secure your information, no system can guarantee complete security.
7. International Transfers
Where personal data is transferred outside the European Economic Area (EEA) or your jurisdiction, we ensure adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or adherence to recognized data protection frameworks. We comply with applicable laws governing cross-border data transfers.
8. Data Retention
Your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including:
– Usage and Technical Data: retained for 365 days for analytics and performance optimization;
– Account and Profile Data: retained until your account is closed and for a further 6 years to meet legal obligations;
– Communication Data: retained for up to 2 years for customer service reference;
– Transaction Data: retained for 7 years in compliance with tax and financial laws;
– Preference Data: retained until marketing consent is withdrawn or account is deleted.
We may retain data for longer periods where necessary to establish, exercise, or defend legal claims.
9. Cookie Policy
We use cookies and similar technologies to enhance your experience on iknowlyrics.com. These include:
– Essential Cookies: Required for core functionality like logging in, maintaining sessions, and accessing secure areas.
– Functional Cookies: These remember your settings and enhance usability, such as language selection.
– Analytics Cookies: These help us understand how users engage with our content, allowing us to improve performance and features.
– Performance Cookies: Help monitor and optimize site speed and responsiveness.
We do not use cookies to track you across third-party websites unless explicitly stated.
10. Cookie Management and Compliance
On your first visit to iknowlyrics.com, you are presented with a cookie consent tool compliant with GDPR and CCPA. You can review and update your cookie preferences at any time via our privacy dashboard or browser settings. For California residents, the “Do Not Sell or Share My Personal Information” link provides options to manage certain data preferences in accordance with CCPA.
11. Special Protections for Children
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has submitted personal data without parental or guardian consent, we will take steps to delete such information promptly.
12. Policy Updates
We may revise this Privacy Policy from time to time to reflect new legal requirements or service changes. Significant updates will be communicated via notices on iknowlyrics.com or by contacting you through available communication channels. Please check this page periodically to stay informed.
13. Contact
If you have questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact:
Email: [email protected]
We are committed to ongoing compliance with data protection laws and encourage you to reach out with any privacy-related inquiries.